Effective Date: 05 August 2024
At SAMS Institute, we are committed to providing high-quality coaching services for Students. We understand that circumstances may arise where you may need to request a refund or return. This policy outlines the process, conditions, and timeframes for refunds and returns to ensure a fair and transparent experience for our customers.
1. General Policy
Our refund and return policy applies to all coaching services purchased through our website, www.samsstudy.com. This policy does not cover any third-party products or services that may be linked to or referenced on our website.
2. Conditions for Refunds
We offer refunds under the following conditions:
- Cancellation before Course Commencement: If you cancel your enrollment in a course before it begins, you are eligible for a full refund.
- Withdrawal within the First Week: If you withdraw from a course within the first week of its commencement, you are eligible for a 50% refund.
- Technical Issues: If there are significant technical issues on our end that prevent you from accessing course materials or participating in online sessions, you may be eligible for a refund or a course transfer.
3. Non-Refundable Conditions
Refunds will not be provided under the following conditions:
- Completion of Course: If you have completed the course, no refund will be issued.
- Partial Attendance: If you have partially attended the course and decide to withdraw after the first week, no refund will be issued.
- Personal Reasons: Refunds will not be provided for personal reasons, such as changes in personal schedule, dissatisfaction with course content after the first week, or lack of time to complete the course.
4. How to Initiate a Return
To initiate a return or refund, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your full name, course details, and the reason for the refund or return request.
- Provide Proof of Purchase: Attach a copy of your payment receipt or any other proof of purchase to your email.
- Wait for Confirmation: Our customer support team will review your request and respond within 5 business days with further instructions.
5. Processing Fees and Costs
- Administrative Fee: An administrative fee of 10% of the course fee will be deducted from the refund amount for processing the refund.
- Bank Charges: Any bank charges incurred during the refund process will be borne by the customer.
6. Specific Product Requirements
For courses that include physical materials (e.g., textbooks, workbooks):
- Return of Materials: You must return any physical materials in their original condition within 14 days of initiating the return process. The customer will bear the cost of returning the materials.
- Condition of Materials: Materials must be unused and in their original packaging. Any materials that are damaged or used will not be eligible for a refund.
7. Timeframes for Refunds
- Initial Response: We will respond to your refund request within 5 business days.
- Processing Time: Once your refund request is approved, it may take up to 14 business days for the refund to be processed and credited to your original method of payment.
8. Contact Information for Customer Support
If you have any questions or need assistance with the refunds and returns process, please contact our customer support team:
SAMS Institute
28-D Canal View Society,
Lahore, Punjab, Pakistan
Email: [email protected]
9. Amendments to This Policy
SAMS Institute reserves the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after any changes constitutes your acceptance of the new terms.
This policy is designed to be fair and transparent, ensuring that our customers understand their rights and obligations regarding refunds and returns. If you have any further questions or need clarification, please do not hesitate to contact us.